NO! If you are transferring (porting/switching) your number to Bobo, keep your current phone service active. Do NOT terminate your service with your existing carrier UNTIL the number has completely transferred or you won’t be able to port your phone number to Bobo if it has already been deactivated. Once we've successfully transferred your number and the new service with Bobo is activated, your old service should disconnect automatically.

IMPORTANT NOTE:

1. Make sure you have your current account information (i.e., Billing name and address on old service provider account)
2. Have your PIN number or password from your old provider (if applicable).
3. Last 4 digits of your Social Security Number (SSN) or Tax ID

Now! Your first step, should you choose to accept it, is to Check Eligibility to see if you can transfer your number to Bobo. Next, follow the steps…it's easy-peasy lemon squeezy. Make sure you’re using unlocked phone and turn it off before installing or removing the SIM card.

Absolutely! It's easy to switch/port-in your old phone number to Bobo. Before you get started, make sure your cell phone is unlocked if you plan on using it with Bobo Line. If you're worried about how to switch, give us a call and we'll help make it easy to switch over.

Absolutely! Our network works with almost all unlocked phones that have SIM slot. If you bring your own phone, please check if your phone is compatible with Bobo network.

Yes, you can purchase a top-up to recharge your account unless you have the unlimited data plan. In such case, if you've gone over your allotted data plan, you will experience a reduced data speeds to 128 kbps (kilobytes per second) low-speed data nearly 3G until your monthly plan renews. However, if you’d like to continue with high-speed service, you can login and top-up your account.

YES! You can recharge your account with top-up.

A no data connection error can be the result of a basic software glitch, damaged hardware, or even a system-wide outage that renders the entire mobile network unavailable. Bobo is powered by T-Mobile which has a large and reliable nationwide network. First things we recommend you should try to use Wi-Fi calling - But if there's a complete network outage, then even Wi-Fi calling won't be able to help you. Wi-Fi calling will help you when you're just in a bad network coverage area, or there's a local issue with a specific tower your phone's trying to connect to. Try following below general troubleshooting steps:

• Be sure to check your device settings to make sure airplane mode is off and data roaming is turned on. In network settings, the Network mode should be set to auto.
• Make sure that cellular data is enabled.
• Ensure that your SIM card is properly installed and hasn't come loose.
• Reset your network settings and check for an update.

If you’ve checked to make sure your phone's settings are set right, you've confirmed you're well within Bobo 4G/5G coverage, and there's no reported of network outage in your area — and yet you're still struggling with network issues. Please contact Bobo support and will help you further troubleshoot any issues with your service.

Yes! Wi-Fi calling and texting is FREE and have no additional charge. By default, the feature isn’t automatically enabled on smartphones. To make a Wi-Fi call on your smartphone, head to your settings and switch the Wi-Fi calling button On to enable the option.

To Set Up using Bobo Wi-Fi Calling, you need:

• E911 address: Before you can use Wi-Fi Calling, you need to set up an e911 address on your account in case your location doesn't show up automatically to a 911 dispatcher. Learn how to set up your E911 address.
• Active account: The service connects through T-Mobile service and uses your phone number, so your account must be active.
• Phone that supports T-Mobile Wi-Fi Calling:
  • Wi-Fi Calling is included on most T-Mobile devices. Check the Devices​ page to look up your phone.
  • Some manufacturers state their devices have T-Mobile Wi-Fi Calling. Most of these devices work without any problems, but T-Mobile cannot guarantee their service unless you bought the device from us.

Bobo Wireless is powered by T-Mobile which has a large and most reliable 4G/5G LTE nationwide network. You can browse around the COVERAGE MAP and zoom in to see the specific coverage provided in your area, or search by address, city, or zip code.

If you recharge before your airtime expires, any unused balance will be carried over and your expiration will be extended to your new expiration date.

It’s more common for many subscribers to exceed their data cap on their wireless plan. This includes when they are using their device as a Mobile Hotspot, surfing the Internet, Play Games, Streaming Audio or Video, Checking Emails, backing up/syncing content with cloud storage, HD Video Calling or using apps (e.g., maps, or social apps etc.) and more.

Here are few steps to take to reduce data usage:

• Make sure Data Saver Mode is activated.
• Ensures that apps and services that are not being actively used are restricted to stream data in the background.
• Set your device up on your home and work Wi-Fi networks (i.e. Connect to available Wi-Fi networks to prevent from using so much data on your wireless plan and as a bonus will save precious battery power).

NOTE: You can check your data balance by texting the word “balance” to ***** or login to your customer porta and you’ll see your data usage on dashboard.

Bobo is committed to offering affordable call, text and data rates for our customers when they travel internationally and has you covered in more than 185+ countries outside the US. Before you travel outside the US, make sure international plan is added to your account and your device roaming is turned on so you’re able to connect to cellular networks. we’ll be able to charge you depending on your destination country.

First, make sure you have purchased an International Long Distance (ILD) calling plan. If you have an ILD calling plan, just dial + or 011 followed by the country code and the number.

Nope! All calls made to our customer support number are free of charge. We are here to help. You can also reach Customer Support via the chat on the right side of the website or by email.

The APN is self-discoverable and most likely you do not need to change any Settings. In case you’re having problems, the APN should configure to: broadband.